More than 7,000 learning hours and 49 specific training courses have been aimed at 77% of staff
People are a priority for Madrileña, and that is why we continue to rely on ongoing training. In fact, this has been a banner year in that regard. In total, MRG employees have attended 49 courses, exceeding 7,000 learning hours.
The training courses respond to changes in the organisational model of the network operations management and the company’s commitment to middle management.
With respect to changes in the organisational model of the network operations management, 14 emergency control centre coordinator positions have been created. This has led to the design and implementation of a three month training plan. This plan has required the organisation, coordination and execution of 24 training actions representing the four business specialisations, skills, IT and occupational risk prevention (ORP). More than 2,000 learning hours have been delivered, with a financial investment of more than 47,000 euros.
Regarding our commitment to nurture the middle managers, this has led us to implement the development of a training activity focussed on leadership. The course comprises three phases: the first one in which we received 12 training “pills” which enable us to consolidate the theoretical foundations needed to make good use of the coaching and monitoring processes, then the second and third phases, respectively. The course was carried out over 969 hours, has been earmarked for 20 employees and has had more than 40,000 euros of investment.
All this translates into 77% of our staff having received specific training over this year. Likewise, the training hours have been increased by 63% compared with the previous year.