The organisational model of the network operations management was designed and implemented in 2015
Based on the assumption that organisations must obtain results, and that their structures are a contributory factor in achieving them, this year we designed and implemented the organisational model of the network operations management. This model has pursued the following objectives:
- To optimise the efficiency of the assets under the management’s responsibility.
- To optimise the efficiency of the processes developed with regard to the quality of service and safety.
- To concentrate on own human resources in the most critical and profitable business processes, outsourcing remaining activities of lesser impact and added value.
One of the greatest successes of our new organisational model has enabled us to amalgamate the chief of intervention’s post and the control centre operator’s post. We have thereby created a unique position called “emergency control centre coordinator”. This position is made up of 14 workers and combines the different synergies of the two previous posts, whilst maintaining a multifunctional work profile, geared towards coordination and the resolution of any kind of incident, something that is unparalleled in other gas distribution companies at national level.
The implementation of this model has been directed at a group of 65 people, accounting for 42% of Madrileña Red de Gas staff.